Last updated: October 20, 2025
At LUGVO, we respect and protect the privacy of our corporate partners, distributors, and business clients.
This policy explains how we collect, use, and safeguard information in a B2B context.
These Terms govern all sales of goods and services by LUGVO to business customers worldwide. Any deviations, modifications, or additional terms proposed by the buyer shall only be binding if expressly confirmed by LUGVO in writing.
2.1 All quotations are valid for 30 days unless otherwise stated.
2.2 Orders are only binding upon our written confirmation (e.g., Proforma Invoice or Purchase Order acceptance).
2.3 All product images, samples, and specifications are for reference only. Final delivered goods may have slight variations due to production tolerances or customization.
3.1 Prices are EXW / FOB / CIF as specified in the quotation and exclude taxes, duties, and shipping costs unless otherwise stated.
3.2 For custom-branded or bulk orders, production starts only after receipt of a 50% deposit, with the remaining 50% payable before shipment.
3.3 Payments shall be made via bank transfer, PayPal, or other approved methods. All bank charges are borne by the buyer.
Sample fees and courier costs are generally covered by the buyer unless otherwise agreed.
Production for customized products begins only after final artwork approval.
Any delay in artwork confirmation may affect delivery timelines.
Delivery schedules are estimates and may vary due to logistics or customs processes.
Risk transfers to the recipient or designated party once goods are handed over to the carrier.
Import duties, taxes, and other local charges may be included or excluded depending on the terms agreed during the quotation stage.
All products are inspected before shipment.
Claims for damage, shortage, or defect must be submitted within 15 days of receipt, with photo or video evidence.
LUGVO’s liability is limited to repair, replacement, or refund of defective goods only.
We are not responsible for indirect, incidental, or consequential losses.
All product designs, images, and branding materials on our website are the property of LUGVO.
By providing your logo or artwork, you confirm ownership and grant LUGVO permission to reproduce it for manufacturing and marketing use related to your order.
Both parties agree to treat all non-public information (technical, commercial, or financial) as confidential and not disclose it to third parties without prior written consent.
To the maximum extent permitted by law, LUGVO shall not be liable for loss of profit, data, goodwill, or any indirect damages resulting from product use or delay.
LUGVO is not responsible for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, strikes, pandemics, transportation delays, or government actions.
These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
Email: info@lugvo.com
Website: https://www.lugvo.com
