Find answers to common questions about our custom gifting services, production process, and delivery options.
We offer flexible options to meet your needs:
Curated Gift Sets – Choose from our ready-to-go, theme-based gift sets, designed to suit a wide range of occasions and industries.
Fully Bespoke Solutions – Collaborate with our team to create a gift experience tailored to your brand, audience, and campaign goals — from concept development to packaging and presentation.
Client-Provided Designs – Already have a design in place? We can take your concept and handle everything else — sourcing, production, assembly, and final delivery — through our in-house manufacturing and logistics team.
Yes, we welcome individuals, startups, and small businesses — not just big brands. Every project, no matter the size, receives the same care and attention.
Some products may have minimum order quantities depending on the item type and level of customization. We’ll always advise clearly and offer flexible options where possible to meet your needs.
Absolutely. We provide custom packaging, engraved logos, printed materials, and branded merchandise that align with your brand identity.
Absolutely. While we have strong roots in Asia, LUGVO serves clients across the globe — including North America, Europe, the Middle East, and Australia.
We collaborate with international brands from diverse industries, delivering tailored gift solutions to meet regional needs with global consistency.
Yes. MOQ depends on the type of gift and level of customization. Please contact us with your idea and we’ll advise accordingly.
Of course. Our creative consultants will guide you through concepts based on your goals, audience, and budget — whether it’s employee appreciation, product launch, or seasonal gifting.
By default, we use standard materials to ensure quality and consistency. However, if your project has specific sustainability requirements, we’re happy to explore eco-friendly alternatives and will do our best to accommodate them without compromising on design or delivery.
Simply reach out via our contact form or email. We’ll schedule a consultation to understand your needs and propose tailored solutions.
Yes, we always charge a sample fee before starting any prototype production. This fee covers the cost of materials, labor, and customization, and is typically a small, one-time cost.
Please also note that international air courier fees are charged separately — and in most cases, this is also a minimal expense.
Full payment is required before we arrange shipment. During the production phase, we provide video updates so you can preview the finished products before delivery. This ensures transparency and confidence in the final result.
For large-volume orders, production and delivery may be arranged in batches. In such cases, payment for each batch must be settled in advance before we begin production on that portion.
We will recommend the most suitable shipping method based on your location — including air freight, sea freight, or railway transport — to balance speed and cost.
You’re welcome to use your own logistics partner, or we can arrange shipping through our trusted carriers.
If you choose our logistics service, shipping fees are transparent and fairly calculated. A prepayment is required, and we operate on a “pay-in-advance with refund-or-top-up” basis depending on the actual shipping cost.
Still have questions? We’re here to help! Contact us, and our team will be happy to assist you with any inquiries.
At Lugvo, we partner closely with you to produce tailored corporate gifts that balance quality and value. Every project is managed to meet your brand’s standards and objectives. Our commitment goes beyond delivery — we provide dedicated after-sales support to ensure lasting satisfaction and partnership success.
Headquartered in Shanghai, China, we proudly serve clients across the globe.
Our team has worked with internationally recognized brands to deliver high-quality custom products—no matter where you are.
We’ve successfully served customers in:
