We ship worldwide by sea, air, and rail — safely and on time.
At LUGVO, we understand that timely delivery is just as important as the quality of the gifts we create. Whether it’s a corporate event, product launch, or seasonal campaign, we make sure your custom gifts arrive safely and on schedule, anywhere in the world.
We ship globally through trusted logistics partners, covering North America, South America, Europe, Asia, the Middle East, and beyond. For Europe and the Middle East, we primarily use rail, trucking, air freight, and sea freight, while for North and South America, shipments are mainly handled via sea and air. From small promotional batches to bulk VIP orders, our network ensures fast, reliable, and well-coordinated delivery.
All products are packed with protective materials to prevent damage during transit. For premium gifts, we use reinforced boxes and moisture-proof wrapping to ensure your brand presentation remains perfect upon arrival.
If your shipment is delayed or arrives damaged, our customer service team will act quickly to resolve the issue — from arranging expedited replacements to handling claims with our logistics partners.
Our quotations list product prices and shipping costs separately. You are free to use your own trusted logistics provider. If you choose our logistics services, we will recommend the most suitable option based on your budget, timeline, and destination.
Tip: For cost savings, rail or sea freight is recommended. For time-sensitive deliveries, air freight is the best option.
Please note:
Transit times are estimates and may be affected by customs clearance, port congestion, weather, or other unforeseen factors.
Market conditions can influence both shipping times and prices.
Peak season (September–December) typically brings higher freight rates.
Note: Samples are shipped by air to ensure the fastest delivery. Shipping costs are calculated separately based on destination and weight.
Please note:
The above estimated delivery times generally require an additional 1-3 calendar days to account for transit from the factory to the international shipping hub.
Shipping to certain sensitive countries may experience delays due to port policies and customs regulations.
Delivery times exclude remote islands and remote areas, which may experience longer transit times.
We work with forward-thinking brands worldwide to create gift solutions that tell stories,strengthen relationships, and reflect the values behind every logo.
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